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Shipping & Delivery

1. Order Processing

  • Orders are processed within 1–2 business days of receiving full payment.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email or SMS confirmation once your order has been dispatched.

2. Delivery Timeline

  • Delivery typically takes 3–7 business days depending on your location.

  • Remote or non-metro areas may experience slightly longer delivery times.

  • We partner with reputable courier services for safe and timely delivery.

3. Shipping Charges

  • Free shipping may be available on orders above ₹300

  • For orders below this threshold, a flat shipping fee of ₹50 will apply.

  • Shipping charges (if any) will be clearly mentioned at checkout.

4. Delivery Areas

  • We currently ship to all major cities and towns across India.

  • Delivery availability to rural or remote regions may vary. In case your location is not serviceable, we will contact you to explore alternate solutions or issue a full refund.

5. Order Tracking

  • Once shipped, a tracking ID and link will be provided via email or SMS.

  • You can use this to monitor the status of your delivery on the courier’s website.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide your order number and a photo of the issue

  • We will arrange a free replacement or issue a full refund, depending on the situation

7. Delays

While we strive to deliver on time, occasional delays may occur due to:

  • Weather conditions

  • Transport disruptions

  • Public holidays

  • Unforeseen logistical challenges

We will keep you informed of any significant delays and work to resolve them promptly.

8. Contact Us

For questions related to shipping and delivery, please contact:

Dr Pritam Dev Deka

2nd Floor, Pragjyoti Eye Care & Research Centre Pvt.Ltd., Mother Teresa Road, Hatigarh Chariali, Zoo-Narengi Road, Landmark: Near Cafe Guwahati, above HDFC Bank, Guwahati, Assam 781021

Phone: 8486718662

@2025, property of Dr. Pritam Dev Deka, all rights reserved

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